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CUSTOMER CARE

Contact Trainesty

Contact Trainesty Customer Care for questions about our sofa throws, orders, payment, shipping, tracking, returns, refunds, or other store-related matters.

CONTACT INFORMATION

How to Reach Us

CUSTOMER SERVICE PHONE +86 136 4146 2895
WEBSITE trainesty.com

HOW WE CAN HELP

Support Throughout Your Order

Product Questions Contact Customer Care for available information about sofa throw materials, dimensions, colors, care guidance, and other product specifications.
Order & Payment Support We can assist with order information, payment-related questions, order updates, and other purchase-related concerns.
Shipping & Tracking Contact Customer Care if you need assistance with available shipping information, tracking information, delivery status, or another delivery-related concern.
Returns & Refunds Contact Customer Care before sending an item back. We will review the applicable return request and provide the relevant authorization and instructions.

ORDER SUPPORT

Have Your Order Details Ready

When contacting us about an existing purchase, providing the following information can help us review your request more efficiently.

01. Your order number
02. The email address or contact information used when placing the order
03. A clear description of your question or issue

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Tell Us What Happened

If your sofa throw arrives damaged, defective, incomplete, incorrect, or materially different from the applicable product description, contact Customer Care and provide your order number together with clear photos or videos where relevant.

After reviewing the information provided, Customer Care will provide an appropriate solution in accordance with the applicable Return & Refund Policy.

RETURN REQUESTS

Contact Us Before Returning an Item

Please contact Trainesty Customer Care before sending any return parcel. Customer Care will review the applicable return request and provide the relevant return authorization and instructions.

RETURN SUPPORT EMAIL service@trainesty.com
REGISTERED BUSINESS & RETURN ADDRESS Room 4-1-163, Jianning Road, Gulou District, Nanjing City, Jiangsu Province

This address serves as both the registered business address of Nanjing Yuanxinlai Network Technology Co., Ltd. and the designated return address for approved Trainesty customer returns. Please obtain return authorization before sending a parcel.

OFFICIAL BUSINESS INFORMATION

Nanjing Yuanxinlai Network Technology Co., Ltd.

Trainesty is owned and operated by Nanjing Yuanxinlai Network Technology Co., Ltd.

REGISTERED BUSINESS & RETURN ADDRESS Room 4-1-163, Jianning Road, Gulou District, Nanjing City, Jiangsu Province
CUSTOMER SERVICE PHONE +86 136 4146 2895
WEBSITE trainesty.com

TRAINESTY CUSTOMER CARE

Need Assistance?

Contact us for product questions, order assistance, payment support, shipping, tracking, returns, refunds, or other customer service matters.

CUSTOMER SERVICE PHONE +86 136 4146 2895

Nanjing Yuanxinlai Network Technology Co., Ltd. · Trainesty · trainesty.com

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