RETURNS & REFUNDS

Return & Refund Policy

This Return & Refund Policy explains return eligibility, the 180-day return window, free approved return shipping, return authorization, refunds, damaged or incorrect items, exchanges, and cancellation requests for purchases made through trainesty.com.

STORE OPERATOR

Nanjing Yuanxinlai Network Technology Co., Ltd.

Trainesty is owned and operated by Nanjing Yuanxinlai Network Technology Co., Ltd.

The company operates trainesty.com and is responsible for product sales, order administration, return authorization, refunds, shipping coordination, and related Customer Care.

RETURN POLICY AT A GLANCE

Clear Return Terms

01 · RETURN WINDOW

180-Day Free Return Policy

Eligible return requests may be submitted within 180 calendar days after confirmed delivery. Requests made outside this period may not qualify unless otherwise required by applicable law.

02 · RETURN ELIGIBILITY

Conditions for Preference-Based Returns

03 · HOW TO REQUEST A RETURN

Contact Customer Care Before Sending Anything Back

Returns sent without prior authorization may be difficult to identify and process correctly.

04 · DESIGNATED RETURN ADDRESS

Registered Business & Return Address

The registered business address and designated return address for approved Trainesty customer returns are the same.

Customers must contact Trainesty Customer Care and obtain return authorization before sending any return parcel.

05 · FREE RETURN SHIPPING

Eligible Approved Returns Include Free Return Shipping

Eligible United States shipping options include a 180 Days free return benefit.

For eligible returns approved under this policy, Trainesty will provide or authorize the applicable return method without requiring the customer to pay the approved return shipping cost.

Please follow the return method or shipping arrangement provided or authorized by Customer Care. Independently arranged or unauthorized return shipping expenses may not be reimbursed.

06 · ORIGINAL ORDER SHIPPING

United States Shipping Rates

“Free Return” refers to the approved cost of returning an eligible product. An original Standard or Express shipping charge paid for a preference-based order is not automatically refundable unless otherwise required by applicable law.

07 · DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Tell Us About the Problem

If your sofa throw arrives damaged, defective, incomplete, incorrect, or materially different from the applicable product description, contact Customer Care as soon as reasonably possible.

Please provide your order number and clear photos or videos of the product, packaging, and issue where relevant.

For a verified merchant-side issue, Trainesty will provide an appropriate replacement, refund, return, or other reasonable solution without requiring the customer to bear additional approved return costs.

08 · RETURN LIMITATIONS

Items That May Not Qualify for a Preference-Based Return

09 · RETURN INSPECTION

What Happens After Your Return Arrives?

Once an approved return is received at the designated return address, the item and any included components will be reviewed to confirm return eligibility. Customer Care will then proceed with the applicable refund, replacement, exchange, or other agreed solution.

10 · REFUND PROCESS

Approved Refunds

Approved refunds will be issued to the original payment method after an eligible returned product has been received and inspected.

If Customer Care approves a refund without requiring the product to be returned, refund processing begins after the claim has been approved. Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

11 · EXCHANGES & REPLACEMENTS

Exchange Availability

Where appropriate, Customer Care may offer a replacement or exchange instead of a refund. Availability depends on product inventory, item condition, and the circumstances of the request.

12 · ORDER CANCELLATIONS & CHANGES

Contact Customer Care as Soon as Possible

If you need to request an order cancellation, shipping-address correction, or another order change, contact Customer Care as soon as possible. We will make reasonable efforts to assist, but cancellation or modification may no longer be possible after fulfillment or dispatch has begun. If an order cannot be cancelled, the applicable return process may be used after delivery.

OFFICIAL BUSINESS INFORMATION

Nanjing Yuanxinlai Network Technology Co., Ltd.

Trainesty is owned and operated by Nanjing Yuanxinlai Network Technology Co., Ltd.

TRAINESTY RETURN SUPPORT

Need Help With a Return or Refund?

Contact Customer Care before returning a sofa throw. Please include your order number and relevant information so the request can be reviewed and the appropriate authorization and instructions can be provided.

Nanjing Yuanxinlai Network Technology Co., Ltd. · Trainesty · trainesty.com