CUSTOMER HELP
Frequently Asked Questions
Find answers about Trainesty sofa throws, orders, payments, shipping, tracking, cancellations, returns, refunds, privacy, and Customer Care.
WHO OPERATES TRAINESTY?
Nanjing Yuanxinlai Network Technology Co., Ltd.
Trainesty is owned and operated by Nanjing Yuanxinlai Network Technology Co., Ltd.
The company operates trainesty.com and is responsible for product sales, order administration, Customer Care, shipping coordination, returns, refunds, and related after-sales support.
POLICY AT A GLANCE
180
Calendar Days Return
FREE
Approved Return Shipping
$48.99+
Free Shipping Threshold
CARE
Customer Support
PRODUCTS & CARE
What does Trainesty sell?
Trainesty focuses on sofa throws and related home textile products intended to add comfort, warmth, and decorative texture to everyday living spaces.
Where can I find product dimensions and materials?
Available dimensions, materials, colors, care guidance, product features, and other specifications should be reviewed on the applicable product page before purchase.
How should I care for my sofa throw?
Please follow the care instructions provided for the specific product. Care requirements may vary depending on the materials and construction of the sofa throw.
ORDERS & CHANGES
How do I know whether my order was placed successfully?
After checkout has been completed successfully, order confirmation information should be provided using the contact information submitted during checkout. Please keep your order number for future Customer Care requests.
Can I cancel or modify an order?
Contact Trainesty Customer Care as soon as possible. We will make reasonable efforts to assist, but cancellation or modification may no longer be possible after fulfillment or dispatch has begun. If an order cannot be cancelled, the applicable return process may be used after delivery.
Can I change my shipping address?
Contact Customer Care as soon as possible if you notice an address error. Address changes cannot be guaranteed after fulfillment or carrier processing has begun.
PAYMENT
Which payment methods are available?
The payment methods available for your specific purchase are displayed during checkout. Availability may vary depending on location, currency, order details, device, and payment-provider availability.
Why might my payment be declined?
A payment may be declined because of incorrect billing information, insufficient funds, transaction limits, security checks, authorization requirements, or payment-provider restrictions.
What information should I avoid sending to Customer Care?
For security, do not send full payment card numbers, PINs, passwords, security codes, or other sensitive payment credentials through customer support messages.
SHIPPING & DELIVERY
How much does shipping cost?
For eligible United States orders:
Express Shipping — $7.99
Free Shipping — orders of $48.99 and above
Standard Shipping — $5.99 for orders from $0.00 to $48.98
The final shipping option and charge applicable to your order will be displayed during checkout before payment is completed.
When will my order be shipped?
Orders begin fulfillment after successful payment confirmation and any necessary order verification. Applicable processing information should be reviewed together with the information presented during checkout and in your order communications.
Can I track my order?
When tracking is available, shipment information may be provided after dispatch. Carrier systems may require additional time before the first tracking update appears.
What should I do if my package is delayed?
If tracking has not updated for an extended period or the shipment appears substantially delayed, contact Customer Care with your order information so the available delivery details can be reviewed.
Tracking shows delivered, but I cannot find my package. What should I do?
Check the delivery location, household members, nearby secure areas, and any carrier notice. If the parcel still cannot be located, contact Customer Care. A delivered tracking status does not automatically prevent a reasonable delivery concern from being reviewed.
RETURNS & REFUNDS
What is the Trainesty return window?
Eligible return requests may be submitted within 180 calendar days after confirmed delivery.
Are eligible returns free?
Yes. Eligible approved returns include free approved return shipping when the customer follows the return method and instructions provided or authorized by Trainesty Customer Care.
How do I request a return?
Contact
service@trainesty.com
before sending anything back. Include your order number, the product you wish to return, the reason for the request, and relevant photos or videos where appropriate. Customer Care will review eligibility and provide applicable return authorization and instructions.
Where should I send an approved return?
The designated return address is the same as Trainesty's registered business address. Please obtain return authorization before sending any parcel so it can be correctly identified and processed.
What if my sofa throw arrives damaged, defective, or incorrect?
Contact Customer Care with your order number and relevant photos or videos. For a verified damaged, defective, incomplete, incorrect, or materially different item, Trainesty will provide an appropriate replacement, refund, return, or other reasonable solution without requiring the customer to bear additional approved return costs.
When is an approved refund issued?
Approved refunds are issued to the original payment method after an eligible returned product has been received and inspected. If a refund is approved without requiring a return, processing begins after the claim has been approved. The payment provider may require additional processing time.
PRIVACY & SECURITY
How Is My Information Handled?
Personal information associated with trainesty.com, customer orders, payment processing, shipping, Customer Care, returns, and refunds is handled in accordance with the Trainesty Privacy Policy. Nanjing Yuanxinlai Network Technology Co., Ltd. is the operator of Trainesty and the data controller responsible for the processing described in that policy.
OFFICIAL BUSINESS INFORMATION
Nanjing Yuanxinlai Network Technology Co., Ltd.
Trainesty is owned and operated by Nanjing Yuanxinlai Network Technology Co., Ltd.
REGISTERED BUSINESS & RETURN ADDRESS
Room 4-1-163, Jianning Road, Gulou District, Nanjing City, Jiangsu Province
STILL NEED HELP?
Trainesty Customer Care
Contact us for product questions, order assistance, payment support, shipping, tracking, cancellations, returns, refunds, or other customer service matters. Please include your order number when your question relates to an existing purchase.
Nanjing Yuanxinlai Network Technology Co., Ltd. · Trainesty · trainesty.com
