SHIPPING & DELIVERY

Shipping Policy

This Shipping Policy explains the shipping options, delivery process, tracking, address requirements, delivery concerns, and customer support available for orders placed through trainesty.com.

STORE OPERATOR

Nanjing Yuanxinlai Network Technology Co., Ltd.

Trainesty is owned and operated by Nanjing Yuanxinlai Network Technology Co., Ltd.

The company operates trainesty.com and is responsible for order administration, shipping coordination, Customer Care, returns, refunds, and related store operations.

01 · UNITED STATES SHIPPING

Shipping Options & Fees

The shipping method and applicable charge are displayed during checkout before an order is submitted.

02 · 180-DAY FREE RETURN

Return Benefit

Eligible United States shipping options include a 180 Days free return benefit.

This benefit relates to eligible approved returns and does not represent the transportation time for the original shipment. Return eligibility, authorization, and return instructions are governed by the Trainesty Return & Refund Policy.

03 · ORDER PROCESSING

Before Your Order Ships

Order fulfillment begins after payment has been successfully confirmed and any reasonably necessary order verification has been completed.

Processing time is separate from carrier transit time. When applicable, shipping or delivery information provided during checkout, in order communications, or through tracking should be reviewed for the most current status of a specific order.

04 · DELIVERY ESTIMATES

Delivery Information

Delivery estimates may vary depending on the shipping method, destination, carrier operations, order circumstances, weather, customs where applicable, and other factors affecting transportation.

Estimated delivery information is not a guaranteed delivery date unless a guarantee is specifically stated for the applicable shipping service.

05 · SHIPPING ADDRESS

Please Check Your Delivery Information

Customers should provide a complete and accurate recipient name, shipping address, postal information, and contact details during checkout.

If you discover an address error after placing an order, contact Trainesty Customer Care as soon as possible. We will make reasonable efforts to assist, but address changes cannot be guaranteed after fulfillment or carrier processing has begun.

06 · ORDER TRACKING

Tracking Your Shipment

When shipment tracking is available, tracking information may be provided after the order has been dispatched.

Carrier tracking systems may require additional time after dispatch before the first movement or tracking event becomes visible.

07 · SHIPPING DELAYS

If Your Shipment Is Delayed

If tracking has not updated for an extended period or your shipment appears substantially delayed, please contact Customer Care with your order number and available tracking details. We will review the available shipping information and provide reasonable assistance.

08 · PACKAGE NOT RECEIVED

Missing or Unreceived Packages

If a shipment does not arrive within a reasonable period based on the available delivery information, contact Trainesty Customer Care so the available tracking and delivery circumstances can be reviewed.

We do not automatically reject a delivery concern solely because a carrier status shows “Delivered.” If you cannot locate a parcel marked as delivered, check the delivery location, household members, nearby secure areas, and any carrier notice, then contact Customer Care if the parcel still cannot be found.

09 · DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Tell Us About the Problem

If your sofa throw arrives damaged, defective, incomplete, incorrect, or materially different from the applicable product description, please contact Customer Care and provide your order number together with relevant photos or videos where appropriate.

After the issue is reviewed, Trainesty will provide an appropriate replacement, refund, return, or other reasonable solution without requiring the customer to bear additional approved return costs for a verified merchant-side issue.

10 · RETURNS

Contact Us Before Returning an Item

Customers must contact Trainesty Customer Care and obtain return authorization before sending a return parcel.

This address serves as both the registered business address of Nanjing Yuanxinlai Network Technology Co., Ltd. and the designated return address for approved Trainesty customer returns.

OFFICIAL BUSINESS INFORMATION

Nanjing Yuanxinlai Network Technology Co., Ltd.

TRAINESTY CUSTOMER CARE

Shipping Support

Contact Customer Care if you need assistance with shipping, tracking, an address issue, a delayed shipment, a missing parcel, a damaged item, or another delivery-related concern.

Nanjing Yuanxinlai Network Technology Co., Ltd. · Trainesty · trainesty.com