Privacy Policy

PRIVACY & DATA

Privacy Policy

This Privacy Policy explains how Trainesty collects, uses, shares, protects, and retains personal information when you visit trainesty.com, purchase our sofa throws, contact Customer Care, or otherwise interact with our store.

Last updated: September 14, 2026

DATA CONTROLLER

Who Is Responsible for Your Information?

Trainesty is owned and operated by Nanjing Yuanxinlai Network Technology Co., Ltd.

Nanjing Yuanxinlai Network Technology Co., Ltd. is the data controller responsible for determining how personal information is collected and processed in connection with trainesty.com, customer orders, Customer Care, shipping, returns, refunds, and related store operations.

01 · INFORMATION WE COLLECT

Information Related to Your Shopping Experience

Contact Information Name, email address, telephone number, billing address, shipping address, and other contact information you provide.
Order Information Products purchased, order number, order value, shipping method, delivery information, returns, refunds, and other transaction-related records.
Customer Care Information Messages, support requests, return reasons, complaint details, and photos or videos you voluntarily provide when requesting assistance.
Technical & Website Information IP address, browser type, device information, website interactions, cookie identifiers, and similar technical data generated when you use trainesty.com.

02 · PAYMENT INFORMATION

Payment Processing

Payment information required to complete a purchase may be processed by payment service providers available during checkout. Trainesty may receive transaction status, payment method type, billing details, and other information reasonably necessary to administer an order, while sensitive payment credentials may be processed directly by the applicable payment provider.

03 · HOW WE USE PERSONAL INFORMATION

Why We Process Information

Orders & Transactions To process purchases, confirm orders, coordinate fulfillment, arrange shipping, provide tracking information, administer returns, and issue approved refunds.
Customer Support To answer product questions, respond to Customer Care requests, investigate delivery concerns, and provide after-sales assistance.
Website Operations To maintain trainesty.com, understand website performance, improve store functionality, detect misuse, and help protect transactions and website operations.
Legal & Business Requirements To maintain appropriate transaction records, respond to lawful requests, resolve disputes, prevent fraud, and meet applicable legal, accounting, or compliance obligations.

04 · COMMUNICATIONS

Service & Customer Communications

We may use your contact information to provide order confirmations, shipping and tracking updates, payment-related notices, return or refund information, security notices, and responses to Customer Care requests.

If optional promotional communications are offered, available unsubscribe or preference-management options may be used to manage those communications.

05 · INFORMATION SHARING

Service Providers & Operational Partners

E-Commerce Platform Providers Store technology and e-commerce platform providers may process information necessary to operate the website, checkout, orders, and store services.
Payment Providers Information may be processed or shared where necessary to authorize, verify, complete, or refund payments.
Logistics & Fulfillment Providers Recipient and delivery information may be provided to fulfillment providers, logistics partners, carriers, or other services needed to deliver an order.
Analytics & Technology Providers Website hosting, analytics, security, communications, technical support, and similar service providers may process information needed to perform their services.
Advertising Services Where advertising or measurement technologies are enabled, relevant service providers may process information in accordance with applicable consent choices and privacy requirements.
Legal Requirements Information may be disclosed where reasonably necessary to comply with applicable law, lawful requests, protect rights, prevent fraud, or maintain service security.

06 · COOKIES & SIMILAR TECHNOLOGIES

Website Functionality & Preferences

trainesty.com may use cookies, pixels, local storage, and similar technologies necessary for website operation, shopping sessions, security, remembering preferences, and understanding website performance.

Where non-essential analytics or advertising technologies are used, applicable cookie controls should allow customers to accept, reject, or manage relevant preferences before non-essential technologies are activated where required.

07 · DATA SECURITY

Protecting Personal Information

We use reasonable administrative, technical, and organizational measures intended to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also protect their devices, account credentials, and personal information when shopping online.

08 · DATA RETENTION

How Long We Keep Information

Personal information may be retained for as long as reasonably necessary to complete orders, provide Customer Care, administer returns and refunds, maintain appropriate transaction and accounting records, resolve disputes, prevent misuse, protect legal rights, and comply with applicable obligations. Information that is no longer reasonably required will be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

09 · YOUR PRIVACY RIGHTS

Requests About Your Personal Information

Access You may request information about personal information associated with you where applicable.
Correction You may request correction of inaccurate or incomplete personal information where applicable.
Deletion You may request deletion of certain personal information, subject to applicable legal or record-retention requirements.
Other Applicable Rights Depending on applicable law, you may have additional rights concerning certain processing activities, including applicable consent or communication choices.

To submit a privacy request, contact service@trainesty.com. We may request information reasonably necessary to verify your identity and locate the relevant records before completing a request.

10 · INTERNATIONAL PROCESSING

Cross-Border Services

Because e-commerce, payment, logistics, hosting, analytics, communications, and other service providers may operate in different locations, personal information may be processed in jurisdictions other than the location from which you access trainesty.com, subject to applicable data-protection requirements.

11 · CHILDREN'S PRIVACY

General Consumer Store

Trainesty is intended for general consumer shopping and is not designed to knowingly collect personal information from children in circumstances where parental or other legally required authorization would be necessary. If you believe personal information has been provided by a child inappropriately, please contact Customer Care.

12 · THIRD-PARTY SERVICES

External Websites & Services

trainesty.com may contain links or integrations involving third-party websites or services. Their privacy practices may differ from ours, and customers should review the privacy information provided by those services when choosing to use them.

13 · POLICY UPDATES

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, business practices, technology, service providers, or applicable requirements.

Any revised policy will be published on this page together with an updated effective or last-updated date.

OFFICIAL BUSINESS INFORMATION

Nanjing Yuanxinlai Network Technology Co., Ltd.

ROLE Operator of Trainesty & Data Controller
REGISTERED BUSINESS ADDRESS Room 4-1-163, Jianning Road, Gulou District, Nanjing City, Jiangsu Province
PRIVACY & SUPPORT EMAIL service@trainesty.com
CUSTOMER SERVICE PHONE +86 136 4146 2895

PRIVACY QUESTIONS & REQUESTS

Contact Trainesty

If you have questions about this Privacy Policy, how personal information is handled, or wish to submit an applicable privacy request, contact Customer Care using the information below.

CUSTOMER SERVICE PHONE +86 136 4146 2895

Nanjing Yuanxinlai Network Technology Co., Ltd. · Trainesty · trainesty.com · Last updated September 14, 2026